Media Systems Ltd products offer the publishing industry a fully integrated end to end publishing solution. Following this ethos, we also offer a full range of services to ensure MSL provide a comprehensive solution for our customers.

MSL ensure that they maintain efficient, personalised customer care that is the best in the industry. Services and products are continually reviewed enabling our customers to compete effectively within the multi-media world.

Consultancy

MSL staff have the benefit of a rich background of working within the publishing industry. Crucially, this has been gained not only from the supplier side, but from working within IT support, advertising sales and customer service departments of national and local publishing companies. This experience has given us a unique insight and appreciation of the special needs of MSL's most important assets - our customers.

MSL are able to offer many different skills to their customers to enable a successful outcome of the project. The ability to establish some or all of these have proved critical to our clients in obtaining the maximum results out of the software.

• Project Management
• Workflow Processes
• Planning and Managing the software implementation
• Training requirements and scheduling
• System migration - Mapping legacy data to new schema's
• System integration - Automation and consolidation of interfaces

Pre and Post Installation

MSL can also offer both existing and prospective customers an opportunity to use the experience and skills of its staff in maximising efficiencies for optimum business practices.

• Analyse and document current workflow to identify weaknesses
• Identify new working practices to maximise efficiency
• Rationalize data
• Identify new avenues of revenue generation
• Respond to new business opportunities and drivers
• Highlight new Forum functionality that has a business fit
• A full report writing service

Our staff's experience and technical skills in both supplier and customer domains is fundamental to the success of the implementation project.

Training

MSL offers comprehensive training courses for all of our products. As each customer is so unique, every course is tailor-made to meet specific working practices. Our fully trained staff can also write site specific end user manuals, and deliver a range of courses. Please contact us for further details.

Courses can be provided on-site or at MSL's fully equipped training facility in Epping, Essex.

Software and Maintenance

MSL see the planning and correct resourcing of our projects as the key to success, and therefore the team of chosen specialists are involved from the outset.

We have a resource pool exceeding 25 specialists, each with their own area of expertise and years of experience. MSL therefore have the resource to provide extensive support throughout each stage of the project.

After our products have been installed, customers receive regular updates of software. MSL software is developed in house using Agile Programming Methodology ensuring our products evolve with maximum quality and minimal risk. Our specialists regularly review current software, and through our knowledge of the industry, ensure the software team develop products to meet the needs of the changing market.

Helpdesk

Our Help Desk offers a portfolio of different support packages to allow a customer to choose the one that matches their requirements. All calls are given a priority in accordance with Service Level Agreements agreed between MSL and the customer.

Whichever support package a customer chooses, they can rest assured that they are always receiving the best possible service within the in industry.

During 2010, MSL will implement a new Help Desk system which will give customers greater access and information. Customers will be able to place support calls directly over the web, or via email, as well as over the phone. In addition to this, customers will have their own service portal, allowing them to update calls, manage their own accounts, download patches and product updates on demand. An extensive knowledge base including, FAQ's, administrative manuals and video tutorials will also be available.

Report Writing

MSL have in-house Crystal specialists who can support customers report portfolio. To compliment our software, we have a range of standard reports available. We are also able to write reports to meet customer's specifications.